Experience:0-3 years

Job Title: Executive – Customer Services

Location: Gurgaon

Education:UG – Any Graduate – Any Specialization

Name of the Company: Aviva Life Insurance Co India Pvt Ltd

Job Description:

The job holder will work within the customer services function focusing on Complaint Redressal and Policy Servicing.

Deliver efficient, effective, professional and courteous service customers

Address to customer’s complaints under specific established timeframes & service levels

Take follow up action in respect of customer queries, requests and complaints and ensure effective closure

Be proactive towards service level timelines and quality metrics as defined in the delivery model

Desired:

Fluency in written English

Adept at professional letter writing.

Excellent customer service skills including strong communication and listening capabilities

Proficient in MS office

About the company:

Aviva India is a joint venture between one of the country’s oldest and largest groups, Dabur, and Aviva plc, the UK’s largest insurance group, whose association with India dates back to 1834. Our vision is to be amongst India’s leading life insurers with a quality business model, focused on sustainable growth. We seek to build a robust product portfolio meeting all customer lifecycle needs related to – Savings, Retirement, Investments and Protection.

Address:

Aviva Life Insurance Co India Pvt Ltd

Aviva Tower,Sector Road,

Opp. Golf Course DLF -

Phase V, Sector – 43,

GURGAON,Haryana,India 122001

Phone.No:91-124-2709000.

Email at: sandeep.chaudhry@avivaindia.com